"On the AAAA Form on the "XXXXXX" line, type Per Telephone request from EB does not let you type in that field."
To which the response was, "On the BBBB form for EB in the "XXXXXX" line needs to be greyed out for agents to be able to type on there."
Prepositional phrases and independent clauses do not count as nouns, people!
(Names of forms and lines changed for confidentiality, just in case.)